14 people following this project (follow)

Project Description
This project provides an extension to System Center Service Manager to provide more granular control over incident service level agreement (SLA) management. The project includes a management pack, custom settings form, and workflow activities/workflows for managing incident SLAs

See the latest blog post on this project:
http://blogs.technet.com/b/servicemanager/archive/2011/06/23/new-version-of-incident-sla-management-codeplex-solution-available.aspx

See the blog post that started this project for some background information:
http://blogs.technet.com/servicemanager/archive/2010/05/06/incident-sla-management-in-service-manager.aspx

Please report issues here:
http://scsmincidentsla.codeplex.com/workitem/list/basic

Last edited Jun 23 2011 at 7:14 PM by radtravis, version 4