Proposed Future Improvements

Priority Improvement Suggested By To Be Implemented By Status
0 Refactor MP into a Sealed and Unsealed MP radtravis radtravis Done
1 Add Support for Business Hours sundqvist TBD
2 Auto Close Incidents After X Days radtravis TBD
2 DW Extensions and Reports radtravis TBD
2 Localize Display Strings into Various Languages radtravis TBD
3 Add Enable/Disable Checkbox in Settings radtravis TBD
3 Add a configuration to control how frequently the workflow runs radtravis TBD


If you have other improvement suggestions and are not a contributor to the project, please leave your suggestion in the comments below.

Last edited Jun 9, 2010 at 10:59 AM by radtravis, version 6

Comments

trazbyte Aug 17, 2011 at 8:23 PM 
Should add support for Analyst working times. Basically, I think this is a feature that was missing from SCSM to begin with. Being able to assign an Analyst to a set of days and hours would improve what tickets should be handled by who. Running Reports against this configuration would give better understanding who is violating or staying within the SLA policies.

jamesghansen Sep 17, 2010 at 3:45 AM 
Incident Resolution times should be calculated on Business Service Availability Schedule and business hours.

jamesghansen Sep 17, 2010 at 3:44 AM 
Provide different Incident Resolution times for each Business Service, or Business Service Priority level.